The world we live in is becoming busier and expensive and the need for couples and even single parents to go out there to look for money to keep the body and soul together is increasing daily.

Until recent times in most homes, it was only the husbands that went out to work, while the wives remained at home to take care of their children and manage day to day operations in the home.

It is no longer so, because the income that an average man generates is no longer enough to foot the bills of the family. There is the need to contend with the continuous increase of house rent, school fees, food stuff, and transportation that might no longer be accommodated in just a single pay check, hence the need for the women folks to join the battle in searching for jobs to help support the family.

This singular act of joining the working class could make a lot of things suffer; hence the need for a maid.

Since, starting a business is all about solving a need in the society, putting together a maid service business is one venture that would continue to help alleviate stress.

If you have always thought of dabbling into this kind of business; here are 7 Steps that could guide you towards starting and managing your maid service business:

*1. Register Your Business*

Most people who run this kind of business don’t even bother going all the way to register it. However, you must know that ‘what is worth doing is worth doing well.’ It’s advisable that you start with the right steps and get your business registered.

The fact remains that the stress and cost of registering businesses in Kenya has gone down drastically. In case you didn’t know, people find it convenient and comfortable doing business with a registered business than an unregistered one.

*2. Conduct Your Research*

As part of what is expected of you to start your maid service business, you will be required to carry out a research that would reveal to you the qualities and characteristics of maids that are in high demand.

This is so that you can be well guided when recruiting maids. Your research would also enable you to know where to get maids and how to locate those in need of their services.

*3. Recruit Maids*

When recruiting maids, it is very important that you aren’t tempted to recruit under aged ones. It could be cheaper and easier, but you might get jailed for breaking the laws that protects the under aged, as well as laws preventing them to be used for cheap labor.

Make sure you recruit maids that can read and write, are neat, matured and willing to work.

*4. Screen Your Maids*

The fact that you would be assigning your maids to different houses where they might most likely live in, means that they must be trustworthy people. Detailed screening is one part of your recruitment process that you must pay huge attention to, so as to avoid law suits and to continue to be in business.

If you recruit one wrong maid, you might ruin your business.

So part of your screening criteria might be: medical and health status, criminal records, age, ability to carry out home chores, ability to read and write, just to mention a few.

If you carry out a proper screening, you can avoid employing people with infectious diseases, criminals and lazy people.

*5. Market Your Business*

Although some businesses require less aggressive marketing skills, some might require that you are always on the go to get new clients. Running a maid service business requires that you go out of your way to get more homes to service.

You might also want to do the word of mouth approach, by walking up to anybody you come across in these areas to market your services to them.

Research also has it that one of the best ways to get new clients for maid service business is via referrals for your existing clients. If you do your homework very well and your maids perform very well, you would get satisfied clients talking of your services to other clients that might be in need of maids.

*6. Get Feedbacks and Review Performance*

From statistics, the percentage of clients who complain to those who don’t when offered poor services are almost 40:60. The possibility of your clients complaining when they aren’t satisfied with the services they are getting from the maid you assigned to them is high. When such clients aren’t satisfied, chances of them referring their friends to you will be low.

To operate a top notch Maid Service business, you must go around the houses where your maids are serving to get honest feedbacks from your customers and also from your maids.

Yes! It is imperative to get feedbacks from your maids because in some cases especially in Africa, maids are often maltreated and molested. When things turn that bad; you could even get arrested if anything happens to a maid.

When you get feedbacks and you review appropriately, you get informed on the best decision to take. In some cases you may have to re-assign some maids.

*7. Sort out Payments Arrangement*

Since the maids that are employed by your agency on behalf of your clients won’t be resuming in your office, it is important to sort out their mode of payments and how you can get paid by your clients.

The best approach is to ensure that all the maids under your umbrella open a bank account or have a mobile money account like Mpesa and you agree on a fixed date when their accounts must be credited.

You can also ensure that your clients pay into your account at an agreed date. For instance; you could agree on the 3rd of every month.

Do not forget to deduct your commission and service charges from their salaries.


The way and manner you run your own Maid service business will determine how successful you can become.

The market for this kind of business will keep growing up as long as couples find themselves doing 9-5 jobs or even run businesses that take them away from their homes.


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Justine Nyachieo
Business Man & Mentor

Timothy Angwenyi
Business Consultant

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