Health Services County Executive Committee Member Dr Abraham Serem has emphasized the importance of customer satisfaction and how it plays a crucial role in the implementation of quality and effective service delivery.
Speaking during an impromptu visit to Cheboin and Muiyengwet health facilities in Tembelio Ward, Moiben Sub County Dr Serem noted that health services are meant to improve the well-being of individuals and communities, and customer satisfaction is a vital component in achieving this goal.
“When patients are satisfied with the health services they receive, it not only promotes their overall well-being but also encourages them to continue seeking medical care when needed thus leading to better health outcomes and a healthier community as a whole,” said Dr Serem.
The CECM who engaged with the staff and the community challenged them to work together saying that a collaborative approach is crucial as it ensures that the needs of the patients are taken into consideration, resulting in improved service delivery.
“Having clients in your hearts means putting the needs and concerns of the patients at the forefront of decision-making processes. It means recognizing that healthcare is a service industry, and the satisfaction of the customers, in this case, the patients, is paramount,” adds Dr Serem.
Clinical Services Chief Officer Dr Joyce Sang further insisted on healthcare providers having clients in their hearts by working on a duty roster where the facility should always be left with an attendant even during the lunch hour to avoid patient inconvenience.
She called on the service providers to treat patients with empathy, respect, and dignity therefore creating a welcoming and comfortable environment for the community.