Family Bank has officially relocated its Kangemi branch to a new location next to the bustling Kangemi Market, as part of its ongoing commitment to enhancing customer experience and supporting local businesses. The new branch aims to provide more accessible, efficient, and modern banking services to the community, particularly small businesses, market traders, and individuals.
This move aligns with the Bank’s broader strategic plan for the 2025-2029 period, focusing on optimizing its branch network to improve service delivery while integrating digital banking solutions. According to Family Bank CEO Nancy Njau, the relocation is part of a larger initiative to create a more customer-centric banking experience.
"This relocation is a crucial part of our strategy to optimize our branch network and serve our customers better while supporting local economic activities. By complementing our physical branches with digital solutions, we are creating an integrated approach to banking that enhances customer experience, streamlines operations, and makes financial services more accessible,” Njau said.
Kangemi, known for its vibrant trading community and one of the largest open-air markets in Nairobi, presents a strategic location for Family Bank to further its mission of supporting Micro, Small, and Medium Enterprises (MSMEs). The area’s dynamic business environment offers ample opportunities for the Bank to foster economic growth and serve local entrepreneurs.
The newly relocated branch is equipped with modern banking facilities, offering a range of services, including innovative loan products, digital banking options, and personalized financial guidance. Customers will also benefit from face-to-face interactions with the Bank’s dedicated staff, ensuring a more tailored and supportive banking experience.
As part of its growth strategy, Family Bank plans to expand and relocate more branches in both urban and rural areas, ensuring that financial services remain easily accessible while adapting to the evolving needs of customers.
“Our aim is to provide differentiated and tailored value propositions to customers in Kangemi, leveraging our presence to support local businesses and drive community initiatives,” Njau added.
With its Kangemi branch relocation, Family Bank is setting a new standard for accessible, customer-focused banking services in Kenya’s dynamic economic landscape.