By Valary Makena
President William Ruto’s senior economic adviser, Moses Kuria, has acknowledged challenges faced by the State Health Insurance (SHA) system at Level 5 and Level 6 hospitals, including Kenyatta National Hospital, where patient numbers have overwhelmed facilities. Kuria reassured Kenyans that despite the glitches, the government is actively addressing the issues to ensure smooth access to health services.
Speaking on Monday, Kuria explained that the high demand for health services has led to a misalignment of a crucial technological component—the providers portal—causing some disruptions. However, he stressed that no patient has been turned away from public hospitals, as the government works to resolve these technical difficulties.
“The numbers at Level 5 and Level 6 hospitals are overwhelming, and this has created a bit of a challenge. But I want to assure Kenyans that we are working hard to fix the glitches, and no one is being turned away,” Kuria said, adding that any issues with system downtime have already been addressed.
Kuria also emphasized that the SHA system operates without discrimination, offering the same level of care in both private and public hospitals. He noted that this approach has had a positive impact, benefiting patients while encouraging governors to improve the public hospitals under their administration.
“The SHA does not discriminate. You will be treated in a private hospital in exactly the same way you would be treated in a public hospital,” Kuria stated. He believes that the competition between public and private healthcare facilities will lead to mutual improvements, creating a "self-correcting system."
The senior economic adviser acknowledged that the rollout of the SHA system is a monumental task and has not been without challenges. He called on Kenyans to share any instances where they were denied service, inviting them to text him their details and the health facility involved.
"We are making progress. I’m not claiming perfection, but every problem that arises is an opportunity for us to improve the system,” Kuria said, reaffirming the government’s commitment to ensuring that every Kenyan receives the healthcare they deserve.
Kuria’s remarks come as the government continues to work towards an efficient, equitable healthcare system for all citizens, addressing the growing pressure on public health facilities and striving to balance the resources between state-owned and private hospitals.