Bolt Kenya has reported a significant 46% decrease in offline (off-app) trips on its platform over the past six months, following the implementation of enhanced safety measures designed to protect both passengers and drivers. This reduction signals a positive shift toward safer ride-hailing practices in Kenya, highlighting growing compliance with Bolt's rigorous safety protocols.
The decline in offline trips is attributed to Bolt's increased efforts to enforce safety measures, including stricter monitoring and proactive actions against off-platform transactions. These transactions bypass critical in-app safety features such as GPS tracking, rider and driver identification, and emergency support, all of which are integral to the company's safety framework.
“This decline in offline trips signals a major shift toward safer, more accountable ride-hailing behavior in the market,” said Dimmy Kanyankole, General Manager for Kenya and Tanzania. “It reflects the impact of our ongoing efforts behind the scenes to protect both passengers and drivers and to ensure that every trip on our platform is safe and secure.”
In its efforts to curb offline trips, Bolt has introduced several initiatives, including a zero-tolerance policy for off-app trip violations, real-time ride monitoring, and an automated system designed to flag suspicious activity. Additionally, the company has ramped up its driver training programs and launched awareness campaigns aimed at educating both drivers and passengers about the risks associated with off-platform rides.
Offline trips have long been a concern in the ride-hailing industry due to the safety risks they pose, particularly when trips are not tracked or verified by the platform. Bolt's proactive stance in reducing offline behavior underlines its commitment to building a trusted, secure transportation network in Kenya.
“Safety is not just a feature; it’s a culture we’re building across the platform, trip by trip,” added Kanyankole. “While we are proud of this progress, we know there is still work to be done. We will continue to collaborate with industry stakeholders, regulators, and the public to raise safety standards across the entire sector.”
Bolt is urging passengers to always book their rides through the app and to avoid accepting offline trips, even when drivers suggest them. Booking through the app ensures access to vital safety features, such as live trip tracking, driver ratings, in-app SOS alerts, and 24/7 customer support. The company also reaffirmed its commitment to investing in technology and partnerships that strengthen safety and accountability across the ride-hailing industry.
About Bolt
Bolt operates in over 50 countries and 600 cities, providing a range of shared mobility services, including ride-hailing, scooter and e-bike rentals, and car rentals, to more than 200 million lifetime customers. The platform has over 4.5 million drivers globally. Bolt aims to accelerate the transition from car ownership to shared mobility, offering sustainable alternatives for various transportation needs, including ride-hailing, food and grocery delivery, and corporate mobility services.
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