Malindi Airport Clinches Overall Winner at KAA Airport Service Quality Awards
In a remarkable achievement, Malindi Airport has been named the Overall Winner at the Kenya Airports Authority (KAA) Airport Service Quality Awards held at Ocean Beach Resort. This prestigious accolade underscores the airport’s commitment to exceptional customer care, service delivery, and operational efficiency, setting a benchmark for airports across the nation.*
Despite its smaller size compared to major hubs like Jomo Kenyatta International Airport and Moi International Airport, Malindi Airport outperformed its counterparts, highlighting significant improvements in service delivery and infrastructure over the past year. Enhancements included upgrades to strategic facilities, bolstered security measures, and a comprehensive reorganization to accommodate the increasing number of local and international tourists flocking to Kenya’s coastal region.
The KAA ASQ Awards rely on passenger feedback, assessing various aspects such as cleanliness, security, and overall satisfaction. Malindi Airport’s stellar performance reflects its dedication to providing world-class services in a key tourism destination.
This recognition not only elevates the airport’s status but also emphasizes the untapped potential of regional airports in enhancing Kenya’s aviation and tourism sectors. The accolade is expected to instill confidence in travelers and stakeholders alike, positioning Malindi Airport as a vital gateway to the country’s coastal attractions.
While other airports received awards in various categories, Malindi Airport’s triumph was the highlight of the event, reinforcing its role as a premier entry point for tourists to explore Kenya’s beautiful coast.
By Delmartin Ouma.
Post Author
